Dunes Palm Springs Hotel -Accessibility
Every Stay Counts: Making Hospitality Accessible to All
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Accessibility
The Dunes Hotel accommodates guests with disabilities. Please feel free to look at the details below to see how we can meet your needs.
If you have questions or wish to make a reservation, you can call our Reservation Specialist 1-800-532-7320 or email GuestServices@dunesps.com.
Features available:
Visual doorbell alert
Visual fire alarm
TTY capabilities
Closed captioning or decoders
Accessible pathway to hotel entrance
Accessible entrance
Accessible registration desk
Accessible route to elevators
Accessible rooms
Accessible restrooms
Service animals are welcome
Braille and tactile signage is provided for permanent rooms and spaces
Hotel employees will read menus and other printed/visual information to guests who are blind/low vision.
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ACCESSIBILITY STATEMENT
Our property (sometimes hereinafter referred to as “we”, “us”, or “our”) welcomes all guests. We are dedicated to providing exceptional service, from reservation to check-out.
DIGITAL ACCESSIBILITY COMPLIANCE GUIDELINES AND GOALS
We strive to offer an excellent user experience for visitors using any type of assistive technology to access the website. Our website accessibility standards are based on the WCAG 2.1 (Web Content Accessibility Guidelines 2.1) level A + AA success criteria.
We also follow the World Wide Web Consortium (W3C) Web Accessibility Initiative (WAI) guidelines, which are in line with our philosophy of promoting usability for people of all abilities.
In addition, we actively work to maintain, assess and improve the usability and accessibility of our website through engagement of experts and regular testing of our digital accessibility. 

CONTINUOUS DIGITAL MONITORING
Using mainstream, developer-supported accessibility monitoring tools and assistive technology, our site undergoes real time monitoring and multiple scans per day to detect any accessibility errors that may arise due to the addition of updated content or website code.
Our team of accessibility experts manually investigates each error that may appear and applies an appropriate remedy in order to ensure the site’s functionality is available to the most diverse range of users possible. Data results of scans are recorded in long-term logs so that we are able to access a snapshot of the accessibility score of the website at any given time.
WE WELCOME FEEDBACK
If you experience any difficulty accessing or navigating our websites or have any accessibility-related questions or comments, we are listening. Please contact us with a description of the issue you encountered and your contact information. You are also welcome to call us for assistance 24 hours a day, 7 days a week.
Websites may contain material from social media sites such as Facebook and Youtube, which are used to share additional content about our property, facilities and services. We invite you to review accessibility information and guidance directly from Facebook, Youtube, Twitter and Instagram.
ACCESSIBLE FEATURES AND AMENITIES
We are compliant with the ADA (Department of Justice ADA Title III Regulation 28 CFR Part 36, 1991). We welcome guests of all abilities. Our property descriptions aim to allow any visitor to make an informed decision on whether the hotel is an appropriate choice for their needs.
From a digitally-accessible website to complete descriptions of all onsite amenities and features, we wish to provide a positive experience from start to finish. Please note that this accessibility statement applies to all content on the website.
If you have difficulty, we invite you to contact us.
Service Animals
Service animals are always welcome at The Dunes Hotel Palm Springs, in any suite, at no additional charge.
No fees or deposits. Pet fees, deposits, and pet limits do not apply to service animals.
No paperwork required. We never ask for certification, ID cards, vests, or medical documentation. If it isn’t obvious what the animal does, our team may ask only two questions: (1) Is the animal required because of a disability? (2) What work or task has it been trained to perform?
Any suite. Service animals are not limited to our pet-friendly suites.
Throughout the property. Service animals may accompany you anywhere guests are permitted. For health code reasons, they may not enter the pools or hot tubs.
A service animal is a dog individually trained to perform tasks for a person with a disability, including psychiatric service dogs. Emotional support and comfort animals are not service animals under the ADA, and our standard pet policy applies to them.
We ask that service animals remain under their handler’s control, be housebroken, and not be left unattended in the suite. As with any guest, charges may apply for actual damage to the room.